These terms and conditions apply to all bookings made via WhatsApp, Email, Contact Form, Telephone, Online Booking System and any other forms of communication with any Scrub-A-Dub Dogs employee.
• Payment is required in full prior to arrival unless otherwise
arranged.
• Bookings are not confirmed until payment is made in full, unless
otherwise arranged.
• It is the responsibility of the owner/individual booking to select
the correct pet and weight. If the incorrect details are provided
then the client agrees to be held liable for any additional costs.
• If upon arrival there are additional requirements payment will be
required prior to grooming.
• If for whatever reason payment is not made prior to or on the day
of grooming then the payment is due within 2 business days unless
otherwise arranged. By accepting Scrub-A-Dub Dogs services you are
liable for making payment, if payment was not made prior to arrival.
• Failure to make timeous payment will result in late payment fees
and interest and may result in an impaired credit record.
• By using our services you agree to being personally liable for all
collection fees, legal fees, late payment fees and interest. We
charge a late payment fee of R50 per invoice per month PLUS 2% per
month interest compounded on all late payments.
• Prices given over the phone are based on Scrub-A-Dub Dogs’
representative’s judgement and based on the information provided by
the client.
• Scrub-A-Dub Dogs reserves the right to change price if the
condition or size of the pet requires more work than anticipated.
• Scrub-A-Dub Dogs reserves the right to charge an additional fee
for severely matted dogs and cats in addition to pricing displayed.
• Prices are available on the website and therefore the client
acknowledges that additional fees may be incurred.
• Prices are subject to change.
• Miniature Schnauzer are classified as MEDIUM breed and Standard
Schnauzers as large breed.
• Prices are based on size of the pet by weight, coat type and
condition. In the case of a dispute on the size of the dog, we will
use the average weight as stipulated for the breed on the AKC
website.
• The client is responsible for disclosing all important information
related to the size, weight, breed and coat condition.
• Scrub-A-Dub Dogs reserves the right to cancel bookings if
incorrect information is provided.
• Changes to bookings are required to go through head office.
Changes to bookings on arrival will incur an additional R50 admin
fee.
• Flyer promotions: only 1 promotion per client is allowed.
• Scrub-A-Dog reserves the right, in its sole discretion, to:
• change these terms and conditions without notice to the client;
• change the content and/or services available on or through the
website; discontinue any aspect of the website or service(s)
available from the website;
• and/or delete the website.
• The client is responsible for reviewing these terms and conditions
each time it uses the website and online services. The client’s
continued use of the website and online services constitutes the
client agreement to the then current terms and conditions.
• • Our hours of operations are Monday to Saturday 8.30am – 5pm and
selective Public Holidays.
• Last appointments of the day must begin no later than 4.30pm,
unless otherwise agreed, depending on the breed and condition.
• If the client delays the team from grooming a pet then Scrub-A-Dub
Dogs reserves the right to charge an additional R100 for every 30min
delay. We reserve the right to turn away clients that are over 15
minutes late for their appointment.
• Please note we do not guarantee arrival times as we deal with many
factors that can cause delays.
• No refunds or rescheduling will be allowed if clients or their
pets are not present on arrival.
• In the event of load shedding we will work around the schedule in
your area. We may need to move your booking from a morning to
afternoon slot, or vice versa. Your date will not change unless
unavoidable.
• Please add your load shedding schedule or area that you fall under
in the form, please send us a WhatsApp if unsure. A R100 levy will
be charged for additional callouts if not informed.
• You are encouraged to book your service in advance.
• Cancellation policy: 24 hours notice must be given before
cancelling an appointment, failing which we reserve the right to
charge for the full price. Cancellations without rescheduling incur
an admin fee of R50. If the booking is moved on arrival an
additional R100 call out fee will apply.
• Please note that it is the clients responsibility to check weather
conditions prior to booking.
• Bookings are not reserved until payment is made in full.
• Scrub-A-Dub Dogs reserves the right to cancel bookings for
whatever reason, including but not limited to: incorrect information
being provided, events outside of Scrub-A-Dub Dogs’ control occur.
• It is the clients responsibility to ensure the correct address has
been provided when booking, and note that Scrub-A-Dub Dogs may
cancel such bookings without notice. If unsure of whether the area
is covered, the client can contact Scrub-A-Dub Dogs on our WhatsApp
line.
• The client is responsible for providing access to a tap and plug
point within 15m of the parking location. No refunds or rescheduling
will be allowed if grooming is not able to take place on arrival.
• The well-being of your pet is of utmost importance to Scrub-A-Dub
Dogs, for this reason, severely matted dogs and cats, will be shaved
to prevent pain and suffering.
• By using Scrub-A-Dub Dogs services, the client grants permission
for matted hair to be shaved and stripped. The additional cost of
this will be borne by the client.
• Severely matted pets will incur additional fees at the discretion
of management.
• It should be noted that there is a greater risk of cuts and injury
for severely matted pets and Scrub-A-Dub Dogs will not be held
liable for the injury of any pet.
• No refunds will be processed if Scrub-A-Dub Dogs staff are unable
to groom your pet due to the severity of the matting.
• Pet’s medical history must be disclosed before any treatment
commences.
• We cannot groom your pet until the vet has given the go ahead for
your groomers to return. Even though we sanitise our vans after
every appointment, the risk factor it too great to pass a contagious
skin disorder from one household to the next.
• We retain the right to refuse to groom any pet that may have any
of the following (if unsure please consult your vet or send us a
query):
o Severe or contagious skin conditions
o Stitches from any surgery
o Any open or weeping wounds
o Any form of ill health
o Vomiting
o Diarrhea
o Breathing difficulties
o Unusual lethargy
o Any other signs of injury not yet seen to by a vet
o Pregnancy (Scrub-A-Dub Dogs does not groom heavily pregnant pets)
• By using Scrub-A-Dub Dogs services, the client agrees:
o The pet is fit and healthy. (Grooming of sick, pregnant or elderly
pets is entirely at the owner’s risk). Grooming may expose
underlying skin or health problems that we cannot be held liable
for.
o The pet is vaccinated and up to date. An unvaccinated pet puts
itself and others at risk. If your pet is not vaccinated and any
staff are harmed by your pet then you will responsible for any
medical related costs.
o It must be clearly understood and agreed that whilst every
attention is given to your pet(s) they are accepted at the owner’s
risk. Our first concern is for the welfare of your pet so in the
event of injury or illness a vet may be called in and all costs in
connection with and in the carrying out of this instruction shall be
at the owner’s expense.
o That the groomer and Scrub-A-Dub Dogs will not be held liable or
responsible for any mishap caused.
o The client acknowledges that no complaints will be entertained
more that 24 hours after being groomed.
• Pets with ticks and fleas will be treated with Scrub-A-Dub Dogs’
choice of remedy at the current cost indicated on our price list.
Owners will be advised and are encouraged to address problems areas
in their pet’s home and immediate environment.
• The mobile salon will also need to be treated to prevent cross
contamination therefore and additional charge of R50 will be levied
if we are not informed prior to grooming of infestation. You will be
advised to treat your pet and your home environment to eradicate the
problem.
• If you suspect your dog has fleas or ticks, prompt
and thorough action on your dog is needed. A flea infestation can
lead to tapeworm and other health problems. If fleas or ticks are
found during the grooming process, you will be charged an additional
fee to properly treat your dog
• If ticks are found, we
strongly suggest that you have your dog test for Lyme disease.
Parasites are a health hazard to your dog, as well as to humans. You
will be advised to treat your pet and your home environment to
eradicate the problem.
• Please note we will not use pesticide
dips or sprays on your dog. Scrub-A-Dub Dogs will not be held
responsible or liable for any adverse skin reactions. We suggest
that a spot-on or chewable tablet be used especially for pets with
sensitive skin. It should also be noted that a wash kills only the
ticks/fleas on the pet at the time and the environment will need to
be treated as well to prevent reinfestation.
• Please note that tick and flea treatment is a wash. Scrub-A-Dub
Dogs will not be held responsible or liable for any adverse skin
reactions. We suggest that a spot-on or chewable tablet be used
especially for pets with sensitive skin. It should also be noted
that a wash kills only the ticks/fleas on the pet at the time and
the environment will need to be treated as well to prevent
reinfestation.
• Scrub-A-Dub Dogs takes great care in ensuring a clean environment.
We will however not be held liable or take any responsibility for
your pet catching ticks or fleas. Dogs and cats can become infested
with ticks and fleas in numerous ways and from multiple sources.
• Dogs that are aggressive, difficult or have a tendency to bite
will generally be muzzled for their safety and ours. While we have a
great deal of experience and success in the grooming of difficult
dogs, we reserve the right to halt the grooming process should a dog
become aggressive to the point of being a danger to staff or to his
or herself. No refunds will be given in the event that the groom is
not able to continue.
• Please note Scrub-A-Dub Dogs are not able to sedate your pet.
• Please note that Scrub-A-Dub Dogs cannot be held liable for any
adverse reactions to any of the products. It is the responsibility
of the person booking the groom to supply the correct information of
the dog/cat.
• Scrub-A-Dub Dogs uses pet specific products and cannot be held
liable for any adverse reactions to any products used.
• While every care is taken to ensure the safety of all pets, owners
will not hold Scrub-A-Dub Dogs, its staff nor owners liable for any
loss or injury to their pets and/or property.
• It is the responsibility of the client to ensure a safe parking
location. If Scrub-A-Dub Dogs or its staff members incur any loss,
as a result of unsafe parking, Scrub-A-Dub Dogs may hold the client
liable.
• By using Scrub-A-Dub Dogs, the client agrees to their pet being
photographed/videoed and being used on Scrub-A-Dub Dogs
website/social media and for any marketing purposes.
• By using Scrub-A-Dub Dogs services you agree to allow Scrub-A-Dub
Dogs to contact you regarding your customer experience which may be
in the form of electronic communication. This communication may
include additional marketing content.